Refund policy

RETURNS & EXCHANGES

We accept returns and exchanges within 30 days of delivery.

To be eligible for a return or exchange, items must be unworn, unwashed, unused, and in their original condition with all original tags attached.

Items marked Final Sale are not eligible for return or exchange.

DAMAGED OR INCORRECT ITEMS

Please inspect your order when it arrives. If your item is damaged, defective, or you receive the wrong item, contact us as soon as possible so we can evaluate the issue and make it right.

REFUNDS

Once your return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method. Please allow additional time for your bank or credit card company to process the refund.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. Original shipping charges are non-refundable.

QUESTIONS

For questions regarding a return or exchange, please contact SHIFT XIII NEW YORK customer support.