Shipping policy

SHIPPING POLICY

Orders are processed and prepared for shipment after your order is confirmed.

PROCESSING

Please allow 2–5 business days for order processing before shipment. During new releases, limited drops, holidays, or periods of high demand, processing times may be longer.

DELIVERY

Delivery times vary depending on your location and the shipping method available at checkout. Estimated delivery dates are estimates and are not guaranteed.

Once your order ships, tracking information will be provided when available.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate shipping address at checkout. SHIFT XIII NEW YORK is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information.

LOST OR DAMAGED ORDERS

If your order arrives damaged or appears to be lost in transit, please contact SHIFT XIII NEW YORK customer support so we can review the issue.

INTERNATIONAL ORDERS

International customers may be responsible for customs duties, taxes, or import fees imposed by their destination country. These charges are not included in the purchase price or shipping cost unless otherwise stated at checkout.

QUESTIONS

For questions regarding your shipment or order, please contact SHIFT XIII NEW YORK customer support.